| 1 |
Customer Promise |
| 1.1 |
Quality - If you buy any of our champagnes and you
don't like a bottle, we will credit your account for the full
amount for that case, including delivery, as soon as we have
collected the rest of the wine from you, provided of course
that you have only opened one bottle from the case. |
| 1.2 |
Price guarantee - We guarantee great value. That
means that if you buy champagne from us and then find the
same champagne for sale in the UK at a cheaper price within
14 days (but not on promotion, special offer or in a sale)
we will refund the difference. |
| 1.3 |
Delivery - Delivery is dependent upon the options
that you pick in our on line store. We will deliver your wine
to anywhere in the United Kingdom (including Northern Ireland,
the Scottish islands, the Scilly Isles, the Isle of Man and
the Isle of Wight. Deliveries to these locations will attract
an additional delivery charge. Unfortunately we are unable
to deliver to the Channel Islands or other British Dependent
Territories).
We normally deliver Monday to Friday, between 9.00am and 5.00pm.
Same day deliveries are subject to a premium, orders must
be placed and acknowledged between 9.00am and 2.00pm of the
day of the order, this service is only available in the North
East of England…..at the moment. Saturday AM deliveries
(within the North East of England) are made between 8am and
12 noon, if you require this service you must have placed
an acknowledged order by 2.00pm of the previous day at the
latest. If you are a B2B customer please designate the person
who is going to accept delivery, if you are a private individual
and you are going to be out you can give us instructions to
leave the champagne at an adjacent address (a close neighbour)
as this is by far the easiest way to ensure you get your champagne
on time. All that we need is the name of somebody who is entitled
to sign for its receipt. The signatory must be over 18, if
you or your designated alternate are unavailable a card will
be left as proof of an attempted delivery.
If you prefer to have the champagne delivered to you in person,
we will of course do so. If you are not there the driver will
leave a card for you to arrange a mutually convenient delivery
time, should you require a specific time this can be arranged
but may attract an additional charge. If we have not attempted
to deliver your champagne within seven days of you placing
an order and it is in stock, then we will refund the delivery
charge to your lovely Bubbly account for you to offset against
your next order, unless you insist on having the champagne
delivered to you personally and are out when the driver attempts
delivery. Just to be clear, if the driver leaves a card because
you are out, then this will count as an attempted delivery.
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| 1.4 |
Breakages - If you find on delivery that one, some
or god forbid, all of the bottles in a case are broken we
will replace it at no cost to you or refund your account.
However you MUST note all breakages on the consignment note
at the point of delivery, if there is nothing on the note
you are deemed to have accepted a complete order. |
| 1.5 |
Availability - Champagne is an agricultural
product and runs out from time to time. If you order a case
of Champagne, and we are out of stock, we will give you the
opportunity to advance order against our next delivery, or
we will suggest an alternative of at least the same quality.
|
| 1.6 |
Claiming under our customer promise -
If you need to claim under our customer promise, then call
us on 0845 2572754 or notify us by email on enquiries@lovelybubbly.co.uk |
| 1.7 |
Customer satisfaction - if you are dissatisfied with
our performance in any way, please contact our customer services
department immediately on 0845 2572754. At Lovely Bubbly,
we aim to deal with all enquiries fairly, confidentially and
quickly. We will acknowledge your contact within 24 hours.
We try to resolve most issues immediately, but where this
is not possible, we will keep you informed about progress
until a satisfactory resolution has been achieved. We are
continually improving our service, but if you have any particular
ideas or suggestions about how we can improve, please send
them to: sales@lovelybubbly.co.uk |
| 1.8 |
Right To Terminate - This Customer Promise is here
for the good of all of our customers. If we feel that it has
been abused, we reserve the right to close your account, by
inactivating it, once we have met our obligations under this
promise. If we do inactivate your account, and you choose
to make another purchase, whether through that account or
any other, then our obligation to you for any claim will be
limited to your statutory rights and we will not be bound
to deliver our full Customer Promise |
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| 2 |
Prices and payment |
| 2.1 |
All prices are quoted in pounds sterling, and may be per
bottle or per case, as marked. The prices include Value Added
Tax, unless otherwise specified. Any delivery charges are
additional. |
| 2.2 |
We accept payment by Switch, Visa, MasterCard and Amex,
through our Metacharge account. |
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| 3 |
Age restriction |
| 3.1 |
We won't sell champagne to anyone who isn't 18 years old
or over. Sorry, but that's the law. By placing an order you
confirm that you are at least 18 years old. |
| 3.2 |
If you are buying a case of champagne as a gift - the recipient
must also be over 18 years old. |
| 3.3 |
If our couriers are in any doubt about the age of the recipient
on delivery, they will request some form of ID. If the person
receiving the champagne is unable to produce appropriate ID,
unfortunately our couriers will be unable to leave the champagne.
|
| 3.4 |
Sorry to have to state the obvious, but once the champagne
has been delivered, according to your original delivery instructions,
it becomes the recipient's responsibility. |
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| 4 |
Security |
| 4.1 |
If you are nervous about shopping on the web, don't be.
We use secure servers with state-of-the-art encryption and
secure sockets layer (SSL) technology for the transfer of
credit card information. Additionally, we have security measures
in place to protect our customer database and access to this
database is restricted internally. |
| 4.2 |
All Credit and debit card transactions are processed by
Metacharge. |
| 4.3 |
It is your responsibility to protect your password from
being disclosed to any third party. |
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| 5 |
Cancellations |
| 5.1 |
You may cancel your order for any reason whatsoever at any
time up to 7 working days from the day after the date you
receive your wine, provided all of the bottles are unopened
and intact |
| 5.2 |
In order to cancel your order you must call us on 0845 2572754,fax
us on 0709 2872868 , notify us by email on sales@lovelybubbly.co.uk
or in writing to Lovely Bubbly Ltd, PO Box 330 Gosforth, Newcastle
upon Tyne NE3 1ZS. |
| 5.3 |
We shall reimburse the price of the Champagne within 30
days from the date you notify us of the cancellation. It is
your responsibility to hold onto the Champagne and take reasonable
care of it until we come to collect it. |
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| 6 |
Returns |
| 6.1 |
If some or all of the bottles of Champagne in a case are
broken or spoiled when they are delivered you should notify
us as soon as possible. You may choose either to return the
whole case or just the affected bottles for a refund. Please
note that we have included guidelines on how best to enjoy
champagne on our website, please follow them they are there
to help you! |
| 6.2 |
You must notify us of all Champagnes which are due to be
returned for any of the reasons stated in this clause within
90 days from delivery of the Champagne, otherwise you cannot
rely on Clause 6.1 above. You can call us on 0845 2572754,fax
us on 0709 2872868, notify us by email on sales@lovelybubbly.co.uk
or in writing to Lovely Bubbly Ltd, PO Box 330 Gosforth, Newcastle
upon Tyne NE3 1ZS. |
| 6.3 |
All refunds and reimbursements under clause 6.1 will be
paid within 30 days of you notifying us of your wish to return
wine under that clause, provided the champagne has been collected
by our carrier. |
| 6.4 |
Any Champagnes collected by our carrier must be in their
original box to avoid further breakages, where possible. |
| 6.5 |
Nothing in these Terms and Conditions will reduce your statutory
rights relating to faulty or misdescribed goods. Further information
about your rights is available from your Local Authority Trading
Standards Department or Citizen's Advice Bureau. |
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| 7 |
Intellectual Property Rights |
| 7.1 |
You agree and acknowledge that we own or are licensed to
use all copyright, database rights, trade marks and other
intellectual property rights in and to all parts of this web
site, and to the business of Lovely Bubbly including the software,
the structure, design and layout of the web site. |
| 7.2 |
You are entitled to use our web site in accordance with
these Terms and Conditions only. You must obtain our prior
written consent before you use our web site or any part of
it in any other manner. |
| 7.3 |
All persons, individual and corporate, are prohibited from
providing hypertext or other links to the lovelybubbly.co.uk
web site, other than to our home page, from their own web
site or from a third party's web site, without our prior written
consent. |
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| 8 |
Warranties |
| 8.1 |
We warrant that the Champagnes will be of satisfactory quality
and fit for their general purpose. |
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| 9 |
Limitation of liability |
| 9.1 |
Nothing in these Terms and Conditions shall exclude Lovely
Bubbly's liability for personal injury or death caused by
its negligence. |
| 9.2 |
We will not be liable for any loss or damage caused by
us or our employees or agents in circumstances where:
| i. |
loss or damage was not foreseeable to both parties
when the contract was formed; |
| ii. |
loss or damage was not caused by any breach on the
part of the supplier; |
| iii. |
Loss or damage relates to business and/or non-consumers.
|
|
| 9.3 |
Subject to 9.1 we will not be liable for loss or damage
caused by the customer handling the Champagne. In particular
we will not be liable for spillages or breakages. |
| 9.4 |
Customers should also be aware of the following inherent
risks and warnings:
| i. |
Alcohol should be consumed in moderation, please
enjoy responsibly. |
| ii. |
A case of wine is heavy so extra care should be taken
when lifting it. If you are concerned about the weight
we advise that you transfer the bottles 1 or 2 at a
time. |
| iii. |
Sparkling wines and champagnes can be volatile due
to the build up of gasses extra care should be taken
when opening them. |
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| 10 |
Data Protection |
| 10.1 |
By providing your details to Lovely Bubbly on our web site,
you consent to Lovely Bubbly maintaining, recording, holding
and using the information you give Lovely Bubbly at the time
of ordering to process your orders, to improve our service
to you and inform you of promotions. All data is collected
lawfully and maintained in accordance with the Data Protection
Act 1998. |
| 10.2 |
Lovely Bubbly Privacy Promise. We take your privacy very
seriously and will not pass your details to any third party
without your permission, other than where we have to do so
to get your Champagne to you, e.g. our delivery company. From
time to time, Lovely Bubbly Ltd may send information about
discounts, free stuff and personalised offers o champagne,
including forthcoming event information and exclusive deals,
unless you have told us not to do so by ticking the 'opt out'
box on our registration page or on the communications preferences
section of Account Details. |
| 10.3 |
If you opt-out from hearing from Lovely Bubbly, you will
only be contacted by us if our terms and conditions change,
but we promise to do so no more than twice a year. |
| 10.4 |
If you have any questions regarding our privacy policy,
please email us at enquiries@lovelybubbly.co.uk |
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| 11 |
General |
| 11.1 |
We shall not be liable for any delay in delivering your
Champagne if that delay or failure is caused by circumstances
beyond our control such as, war, riot, civil commotion, malicious
damage, compliance with any law or governmental order, rule,
regulation or direction, , fire, flood, storm or Act of God,
failure of ISP or telecommunications provider in connection
with the performance of this Agreement. |
| 11.2 |
Lovely Bubbly may change or add to these terms and conditions
for security, legal or regulatory reasons. We will not use
this right to vary the terms of any special offer that applies
to you. |
| 11.3 |
The sale of the goods takes place only when the Champagne
is despatched from our warehouse. Until that time, no charge
will be made to your credit card and Lovely Bubbly will not
be bound to supply the goods at the price. |
| 11.4 |
Relevant United Kingdom law will apply to these terms and
conditions and the relevant courts of the United Kingdom will
have exclusive jurisdiction. Here are our details should you
want to contact us:
Lovely Bubbly Ltd, PO Box 330, Gosforth, Newcastle upon Tyne
NE3 1ZS
Tel: 0845 2752754 Fax: 0709 2872868
email:info@lovelybubbly.co.uk
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| 12 |
Corporate Orders |
| 12.1 |
Corporate Definition
A corporate order is an order where the corporate customer
places their order through the B2B (Business to Business)
portal on our website, they are free to print off their online
VAT invoice, no other Invoice either paper or electronically
will be issued. |
| 12.2 |
Delivery Address(es)
Where an order(s) contain(s) goods to be delivered to more
than one delivery address, it is the responsibility of the
corporate customer placing the order(s) to ensure that all
delivery address(es) provided to Lovely Bubbly are correct.
If goods are delivered to an incorrect address(es) as a result
of incorrect information provided by the corporate customer,
Lovely Bubbly will not take responsibility for this and the
corporate customer will be charged for the cost of replacement
goods and the cost of delivering the replacement goods to
the correct address(es). |
| 12.3 |
Payment
We accept payment from corporate customers by Switch, Visa,
Mastercard, Amex, bank transfer and cheque. In the case of
payment by bank transfer and cheque the order(s) will only
be shipped when cleared funds have been received in Lovely
Bubbly bank account. |
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